Shipping Protection Coverage
| Coverage Scope | Scenario | Covered |
|---|---|---|
| Loss | Package lost in transit (full or partial loss) | |
| Loss | Package stolen after delivery confirmation | |
| Damage during transit | Visible breakage, cracks, crushing, or bending rendering the item unusable | |
| Mis-delivery by Courier | The carrier delivers to the wrong address (excluding errors caused by the consumer). | |
| Delayed Package | Delay | 5USD/Order |
* All claims must be reported within 90 days from the shipment date.
Shipping Protection Claims System
After purchasing Shipping Protection, you can file a claim through the following methods.
Email Confirmation
After purchasing Shipping Protection, you will receive an email titled "Xcotton Shipping Protection Placed Successfully". Click the link in the email to access the Claims Center and file a claim.
Direct Link
Visit the Xcotton Claims Center directly. Enter your email address and Shipping Protection ID or order number to file a claim.
Visit Claims Center ↗Contact Xcotton via Email
For claim-related inquiries, you can contact Xcotton directly at: