Shipping policy

At HomeCabinets.com, we operate multiple warehouses across the United States, with our main distribution center located in Houston, Texas. Your order may be shipped from different warehouse locations based on product availability and your delivery address to ensure the fastest and most efficient service.

Shipping Coverage

HomeCabinets provides standard shipping to addresses within the contiguous 48 United States and Washington, D.C., subject to the terms and restrictions below.

• HomeCabinets does not currently ship to Alaska or Hawaii.
• We do not ship to APO, FPO, DPO, or other U.S. military mail addresses.
• HomeCabinets does not currently ship to Canada, Mexico, or other international destinations.

Shipping Carriers

We select the carrier and shipping method based on shipment size, weight, destination, warehouse location, product characteristics, and carrier availability. Carriers may include USPS, FedEx, Estes, or other qualified parcel and freight carriers.

Estimated Delivery Time

Total Delivery Time = Processing Time + Transit Time

Processing Time

• Standard Orders: Processed and shipped within 2–3 business days.
• Customized or Large Orders: Processed and shipped within 2–5 business days.
• Backordered or Delayed Items: If an item is out of stock or delayed, customers will be promptly notified with an estimated restock or revised shipping timeline.

Estimated Transit Times (Lower 48 States)

• USPS Ground: 2–14 days.
  Use the USPS Service Calculator for specific delivery times based on your route.
• FedEx Ground: 2–10 days.
  For more accurate estimates, use the FedEx Transit Time Tool.
• Estes (LTL Freight): 3–15 days.
  For more accurate estimates, visit Estes Express and use their online tools.

Processing and transit times are estimates and are not guaranteed. Carrier delays, weather, holidays, supply-chain disruptions, and other circumstances beyond our reasonable control may affect delivery.

Shipping Costs

Contiguous U.S. & Washington, D.C.

• Orders of $2,500 or more after discounts and before taxes qualify for free standard shipping.
• Free shipping applies to the original purchase only. If an order that qualified for free shipping is returned, the actual outbound shipping cost originally incurred by HomeCabinets.com will be deducted from the refund amount in accordance with our Return and Refund Policy.
• For orders under $2,500, shipping rates are calculated at checkout based on order size, weight, and destination. Additional charges may apply for oversized items.
• Additional charges may apply if your order requires special handling or delivery arrangements beyond our standard curbside delivery. If additional charges are required, we will contact you before shipment whenever reasonably possible.

Cabinet Sample Doors

Cabinet sample doors are subject to quantity limits by color. For Shaker cabinets, customers may purchase up to two sample doors per color at the standard sample-door price. For Frameless cabinets, customers may purchase up to one sample door per color at the standard sample-door price. Any sample doors ordered above these limits will be subject to an additional $15 charge per extra sample door.

Freight Delivery

LTL Freight and Curbside Delivery

Large cabinet orders may be shipped on pallets via LTL freight. Standard freight delivery is curbside only and does not include inside delivery, placement inside a garage or residence, unpacking, assembly, or installation. If you require additional delivery or handling services, including White Glove services, please contact us to discuss available options and pricing.

Liftgate Service

Liftgate service is requested by default for Estes deliveries; however, availability is subject to local carrier capabilities and cannot be guaranteed in all areas. In locations where liftgate service is unavailable, alternative delivery arrangements may be required and additional charges may apply.

Receiving and Unloading Your Shipment

Customers are responsible for arranging sufficient assistance and, where necessary, appropriate equipment to safely receive, unload, and move the shipment from the delivery point.

Delivery Access

The customer is responsible for ensuring that the delivery address is safely accessible to the carrier's delivery vehicle, which may include a full-size tractor trailer.

If the carrier cannot safely access the delivery address, the customer may be required to receive the shipment at the nearest accessible location or make alternative arrangements with the carrier.

Delivery Appointments and Additional Charges

For LTL freight shipments, the carrier may contact you to schedule a delivery appointment. Please provide a valid and reachable phone number when placing your order.

• Storage Fees: If the carrier is unable to complete delivery because the customer is unavailable, unreachable, or unable to receive the shipment, any storage fees charged by the carrier will be added to the order.
• Redelivery Fees: Any redelivery fees resulting from a missed appointment, failure to accept delivery, or other delivery issues caused by the customer will be charged to the customer.

Shipping Address and Address Changes

Customers are responsible for providing a complete and accurate shipping address and contact information. Additional carrier charges resulting from incorrect or incomplete information may be charged to the customer.

Address changes requested after shipment are not guaranteed and may result in address-correction, reconsignment, redelivery, or additional freight charges.

Order Tracking

Customers will receive an email with tracking information once their order has been processed and shipped.

Order Cancellations

Orders can be canceled before shipment by contacting customer service. Once an order has been shipped, cancellations are no longer possible. Please refer to our Return Policy for further details.

Receiving Your Shipment

Estes palletized LTL freight - Signature required

Estes LTL deliveries require a customer signature. If your shipment arrives in good condition and there are no visible issues, please sign the delivery receipt as usual.

If you notice visible damage, missing cartons, or another delivery issue:

• Please accept the shipment, even if damage is visible, and contact us promptly so we can assist with a replacement.
• Before signing, take clear photos of the pallet, packaging, shipping labels, and any visible damage.
• Ask the driver to note any visible damage or shortage on the delivery receipt. Before signing, make sure the receipt includes as much detail as possible, and do not confirm "Good Order" unless the shipment is in good condition.
• Keep all products, pallets, cartons, and packaging materials.
• Do not discard, return, or abandon anything without our approval.

If damage is discovered after delivery, contact us as soon as possible and keep all packaging materials.

FedEx, UPS, or USPS packages - No signature required

These packages are normally delivered without a signature. If a package arrives damaged:

• Take clear photos of the outer package, shipping label, inner packaging, and damaged item.
• Keep the item and all packaging materials.
• Do not return or discard anything until you receive further instructions.

To report a delivery issue, please submit our Return & Claim Form with your order number and photos.

Shipping Damage and Missing Items

We take great care in packaging and shipping all orders. However, damage may still occur in transit. Please follow the instructions below for reporting damaged or missing items:

Visible Damage

• Any noticeable damage must be reported to the carrier upon delivery. If no signature is required upon receipt, please file an online notification with the carrier.
• Report visible damage to us within 5 calendar days of delivery. Please document the damage with pictures of the package exterior and the damaged parts or cabinets.

Concealed Damage

• If damage is discovered inside an undamaged box, please file an online notification with the carrier within 5 calendar days of delivery.
• Report concealed damage to us within 15 calendar days of delivery. Document the damage thoroughly with pictures of the packing box, internal contents, and the damaged parts.

Missing Items

• Notify us of any missing items within 7 calendar days of delivery. Missing item reports made after 7 calendar days will not be honored.
• Pictures are generally required to support your claim.

Installation Planning

When planning your installation, we recommend allowing enough time to receive and inspect your complete order beforehand. This gives you an opportunity to confirm that everything is correct and in good condition and address any issues before installation begins.

HomeCabinets does not cover labor, assembly, installation, removal, reinstallation, contractor charges, project delays, or other related expenses incurred before a product or shipping issue is reported and resolved.

Important Notes

• Claims made after 15 calendar days cannot be honored, as shipping carriers do not accept late claims.
• Do not assemble cabinets with damaged parts—doing so may result in a rejected claim. Please wait for replacement parts before proceeding with assembly.
• We recommend taking photographs of the package before unpacking, during unpacking, and after unpacking as documentation.
• Do not discard damaged products, components, cartons, pallets, or other relevant packaging until the claim has been reviewed and you have received instructions from HomeCabinets.

We are dedicated to providing fast and reliable shipping. For any questions regarding an order, please contact us.

The HomeCabinets.com Team
Quality Cabinets, Fast & Affordable - Your Space, Our Commitment

Email: Support@HomeCabinets.com