Return and Refund Policy

Return Policies

1. Return Time Limit
   1. Returns must be initiated within 30 days of receiving the product.
   2. No returns will be accepted after the 30-day window.
2. Return Conditions
   1. Packaging: All returned items must be in their original packaging and in a condition suitable for resale.
   2. Non-returnable Items:
      • Cabinets that have been assembled or modified.
      • Accessories and Trim: Accessories and trims are not eligible for return.
3. Return Fees
   1. A 20% restocking fee will apply to all eligible returns. This fee covers the costs of repackaging, labor, and re-listing.
   2. Returns of sample doors are not subject to restocking fees.
4. Return Process
   1. Customers must initiate a return authorization request by logging into their account or accessing the order directly if checked out as a guest.
   2. Detailed instructions for completing the return will be provided once the request is submitted.
5. Refund Issuance
   1. Refunds will be issued after the returned items are received and inspected at our warehouse.
   2. Items deemed unsuitable for resale will not qualify for a refund.
   3. Refunds are typically processed within 5-7 business days after inspection.、

Claims Policies

1. Submitting a Claim
   1. If you discover damages or missing items, you must file a claim through our Claims Portal.
   2. You will need the following information to access the claim process:
      • Order Number
      • Email Address or Phone Number associated with the order.
2. Required Documentation To process your claim, you must provide:
   1. Photographs:
      • A photo of the damaged item and how it was packaged inside the box.
      • A close-up photo of the damaged item clearly showing the issue.
      • A photo of the outer packaging.
      • A close-up photo of the shipping label with the tracking number visible.
   2. Item List and Descriptions:
      • A list of damaged items with a detailed description of the damages.
3. Timeframe for Claims
   1. All claims must be initiated within 5 days of receiving your order.
   2. Claims reported beyond this period may not be accepted.
4. Processing Timeline
   1. Claims will be reviewed within 5-7 business days of submission.
   2. If approved, replacement parts or appropriate solutions will be provided within the same timeframe.
5. Exclusions and Limitations
   1. Assembled or Installed Items: Claims will not be accepted for cabinets or vanities that have been assembled, installed, or altered in any way. Doors may be excluded from this limitation.
   2. Improper Use or Installation: Damage caused by misuse, dirt, water, tampering, unreasonable use, or improper installation will not be covered.
   3. Adjustments: Homecabinets reserves the right to replace assembled cabinet claims with Ready-to-Assemble (RTA) cabinets to expedite the process.

Customer Responsibility

1. Delivery Scheduling and Storage Fees
   1. Once the shipment arrives at the destination terminal, the carrier will contact the customer to schedule delivery.
   2. Failure to arrange a delivery appointment in time may result in storage fees, which will be the responsibility of the customer.
   3. Residential deliveries are curbside only, meaning the customer is responsible for transporting items from the curb to their property. In some cases, assistance with unloading may be required.
2. Inspection Upon Delivery
   1. Visible Damages: Customers (or authorized representatives) must inspect all items upon delivery for visible damages or missing items. Any issues must be noted on the delivery receipt or bill of lading and signed by both the customer and the driver.
   2. Order Completeness: Before signing the delivery paperwork, customers must verify that all items in the order are present. Some items may be combined in packaging, so it is essential to check for completeness.
3. Reporting Issues
   1. Any concealed damages or missing items discovered after delivery must be reported within 5 days of receipt. Claims made beyond this period may not be accepted.
4. Delivery Address Accessibility
   1. Customers are responsible for ensuring that the delivery address is accessible for the carrier. If there are access issues (e.g., narrow streets or restricted areas), the customer will be responsible for arranging final-mile delivery or collecting the shipment from the carrier’s terminal.
5. Customer Accountability
   1. Customers must ensure the delivery is received by someone aged 18 or older.
   2. Homecabinets will not be held liable for damages or missing items not documented at the time of delivery or reported within the specified timeframe.

Disclaimers

1. Website Imagery Disclaimer Customers are encouraged to order a sample to confirm the color, finish, and style before placing their main product order. Homecabinets are not responsible for dissatisfaction with items ordered based solely on website imagery. Returns or claims due to dissatisfaction with color, finish, or style may be denied if no sample was ordered in advance.
2. Natural Wood Disclaimer Variations in color, grain, and other natural characteristics of wood are inherent to the material. Over time, exposure to light and environmental factors may cause changes in the color or appearance of finished wood. These natural changes are not considered defects and are not covered under claims or warranties.
3. Finish and Paint Disclaimer
   1. Variations in hand-applied finishes, glazes, or distressing are a normal result of craftsmanship and are not considered defects.
   2. Touch-up paint sold by Homecabinets is specifically matched to our cabinet finishes for minor repairs. However, variations in wood species, grain, and porosity may affect the final appearance, and an exact match cannot be guaranteed. Homecabinets is not responsible for touch-up paint applied to unfinished surfaces or used beyond its intended purpose.
   3. Upon request, Homecabinets can provide the Sherwin Williams formula for matching a cabinet finish. However, Homecabinets is not responsible for the accuracy or results of mixtures provided by third-party suppliers.
4. Product Design and Finish Changes Homecabinets reserves the right to modify product designs, finishes, and specifications due to supplier availability or improvements without notice.
   1. If a warranty claim is filed for a discontinued or obsolete product, Homecabinets may:
      • Replace the affected component with a similar component of the same style if available.
      • Replace the component with an alternative that closely matches in appearance, color, design, or construction from current product offerings.