Order Assistance & Return Center
Manage your order, request changes, report damage, or submit a return—all in one place.
At HomeCabinets.com, we want every order to arrive in perfect condition. Use this form to request:
Cancel or change an order (before it ships)
Report missing or damaged items (attach photos if possible)
Exchange or return (unassembled cabinets only)
Please note
- Assembled or installed cabinets are not returnable.
- Returns must be approved within 30 days of delivery.
- Open-box items may incur up to a 20% restocking fee.
- Customers are responsible for Return shipping; we don’t provide labels or pickups.
Step-by-Step Process
Submit Request
Complete the form below with your order number, a brief description, and photos (required for damage or defect claims).
Review & Confirmation
We’ll review your request right away and contact you with the next steps.
Instructions Sent
You’ll receive an email with detailed instructions — such as the return shipping address, replacement details, or other next steps.
Resolution
Once approved, replacements or refunds are processed promptly.